Refund & Returns Policy

 

At My Artisan Kitchen, we understand that customer satisfaction is paramount. To ensure a positive shopping experience, we have established a comprehensive Refund & Returns Policy that allows customers to return products within 30 days of purchase. This policy is designed to provide clarity and assurance regarding the return process.

All items eligible for return must be in their original condition, unused, and in the original packaging. This includes all accessories, manuals, and any promotional items that may have been included with the purchase. It is essential to retain the original receipt or proof of purchase, as this will be required to process any returns.

To initiate a return, customers must contact our customer service team within the 30-day window. Upon approval, customers will receive instructions on how to return the item. Returns must be shipped back to our designated return address, and customers are responsible for any shipping costs incurred during the return process unless the return is due to a defect or error on our part.

Once the returned item is received and inspected, a refund will be processed to the original payment method. Please allow up to 14 business days for the refund to reflect in your account, depending on your financial institution's processing times. In cases where the item is found to be damaged or not in its original condition, the refund may be subject to deductions based on the extent of the damage.

For exchanges, customers are encouraged to place a new order for the desired item. The return process for the original item will still apply, and the new order will be processed independently. This approach ensures that customers receive their preferred products in a timely manner.

In summary, our 30-day Refund & Returns Policy is designed to provide customers with confidence in their purchases. By adhering to the outlined procedures, customers can ensure a smooth return process, allowing them to shop with peace of mind.